Ususally it's the librarian who sits on the left side of the reference who receives the most questions from patrons. THAT IS NOT THE CASE whenever I am at there. I get all of the walk-ups. There was a line in front of me and the lines starts..................you guessed it, to the left.
My revenge tactic for my co-workers.................I stopped answering the telephone reference questions. Since most of these folks will let me answer a line of questions, while they are doing whatever it is they do, I stopped answering the telephone. If I mention the line, I hear, "Oh, I didn't realize there was a line." Well if you looked up from the computer, your book, magazine, whatever, you might see the line!