So, I am sitting at the reference desk minding my own business, reading somebody's blog.
A patron marched up to the desk, threw a book at me and said,"I HOPE THIS LIBRARY HAS A CHRISTIANS FOR DUMMIES book, or a PROTESTANT FOR DUMMIES book, because just having an ISLAM FOR DUMMIES book isn't right.
I respond,"I'm sure we do sir, would you like for me to check?"
Patron: "YEAH, YOU MAKE SURE THAT YOU CHECK THAT OUT!!!! IT WOULD NOT BE RIGHT IF THERE IS ONLY A 'ISLAM FOR DUMMIES' BOOK"
So as I began to search the online catalog, the fool stormed off.
Yesterday afternoon, this woman yelled at me because HER book wasn't on the shelf. As if I personally walked over and removed her book form the shelf, just so she wouldn't have the pleasure of walking in here and seeing her work on the shelf.
I went through the trouble of searching high and low for that book. I finally found in on a book truck in the back, waiting to be reshelved. I took the book to her and handed it to her. The witch had the nerve to tell me, " I didn't want the book, I just wanted to make sure that it was here! Why are you giving it to me, do you want me to reshelve it?"
She went on to say that when she came in the day before, they told her it was missing. She said that she located the book on the shelf and removed it, so that she could show them( the page desk staff) that it was still in the library. Hence the reason why the book was sitting on a book truck in the back waiting to be reshelved.
That is the point where my supervisor took over. He told the patron that she was wrong for yelling at me and it would not be tolerated.