We've been experiencing the same complaints on a daily basis for the past three weeks. You see, the library is still in the process of renovation on the first floor.
The renovation process has moved into the second phase. This means that the new fiction stacks are gone. The new DVD stacks are gone. The express internet computers are gone.
Now, the new books are mixed in with the older works of fiction. The problems occur when we (the staff) are trying to explain the changes to the patrons. Because the bank of express computers had to be removed, there are now more express computers on the 3rd, 4th, and 5th floors.
Often, patrons walk away while I am in the middle of explaining the new changes. Others yell, " NOW, Whose BRIGHT IDEA was this, because it surely isn't working."