I had no idea that people did this

Last Monday, October 15th, a man and a woman approached the reference desk. They looked to be no more than 19 years of age. They debated who would ask the question. The female finally said, " My job said for me to come to the library and get a book that will tell me how to talk to people, can you help me?" I was shocked, but I proceeded to search the catalog. I am sure that the expression on my face showed what I was thinking because the woman then asked me, "Do you think that you can find something like that in the library?" I told her that I am sure I could find some work etiquette books. I found two books and then the female patron dropped the bomb, "We need two books each." So I returned to the online catalog and continued the search. I finally found something that was about dealing with a$$holes in the workplace. They were so happy, they asked for that call number and they were off in search of the book.