Being kind and courteous no matter what.
A patron walks up to you at the reference desk, no problem right? Wrong. The patron is filthy. You see dirt all over the face, the clothes seem as if they've never seen soap nor water; and to top it off, the worst of all, the hands and fingernails are black.
The patron asks you a reference question, and you must answer without showing the obvious disgust on your face.
4 comments:
I guess it gets easier, but at the same time I don't know how you do it.
Diva,
I began backing up from the desk and he kept leaning closer. My boss came over to save me. When the patron left, my boss said, " I saw your distress and thought that I would help you out.
I doesn't get easier, but you learn which regulars to steer clear of.
OMg.. I just had a convo today with one of my homegirls who told me that I have to stop showing everything that I am thinking on my face... I give people some of the nastiest looks and its so not fair... but I'm not even conscious of it.
i wish I were like you and could control it!
eb,
Most of the time, my thoughts do show on my face. This is once instance where I just kept backing up while looking from those nasty fingernails to the nasty face and teeth.
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