It began slowly this past Tuesday, sometime after 5:00 p.m. More and more patrons began complaining of strange scrolling messages on their computer screen. I called IT and reported the problem. They asked me to send a requisition form and I did. They said that they were on the problems.
Wednesday morning, 9:00 a.m., more of the same. The only difference is that almost all of the patron computers in the whole building were infected. One of the staff computers at the reference desk even began to show signs of infection. What did IT do, they sent staff an e-mail, stating that they were working on the problem. They also advised us to warn patrons that use of the remaining computers was at their own risk.
Finally, that afternoon, IT began removing the public workstation hard drives. Thursday afternoon, the hard drives were still being cleaned. All day long, patrons were going to the monitors and clicking the mouse that wasn't attached to anything. One of my co-workers said, "It's like watching candid camera."