Sunday, a patron approached me at the reference desk and said, " I lost 5 minutes of my time, can I get extra time." I ignored that statement and asked her where the computer was that she was using. As we are walking toward the computer, she says again, " I was told that if I lost computer time, I could get extra time. Well, I lost 5 minutes, can I get extra time?" Once again, I ignored her and rebooted the terminal. Each time she told me about the 5 minutes, I was hoping that she realized how stupid that question was. I was not going to give and extra hour because she lost 5 minutes. I never found out if she realized how stupid she sounded, but she didn't ask me anymore.
My co-worker was reading a food blog that she likes and she asked me if I had ever made pizza dough. I told her no. She then went on to ask me if I thought she would have to make the dough 24 hours in advance. I told her to call her local/favorite pizza parlour and ask them. I also told her that we get those types of questions all day long, she should not feel odd about calling a pizza parlour and asking. She kept saying how she felt that was a stupid question to call about. Finally, I said, "Why don't you just look it up. You shouldn't feel bad, people call us all day long with questions about something that they could very easily look up, but they don't feel like it."