That was the question that a patron asked me Tuesday.
Me: "It doesn't matter, Do you have a question?"
Patron: "It does matter, how are you feeling today?"
Me: "Like I said, it doesn't matter. What is your question?"
We went back and fourth a few more times, until he finally realized that I wasn't going to answer his question.
He wanted a book, but he didn't know who the author is, and he didn't know the title either. All he could tell me was that it was about wealthly African Americans in California.
The back story to this individual and myself is that I had him removed from the branch where I used to work. I was the only librarian on duty one Saturday, and he entered the library cursing and talking about white people, christians, and saying how he was going to destroy things. I called the police and had him removed. Before he would leave, he insisted that he needed to check out a book.
About two weeks after that, he returned to the branch and told he that I had gotten the wrong impression of him. I told him that it didn't matter what I thought of him.
2 comments:
LOL - it doesn't matter. He trying to get on your good side now.
In this case, the first impression is a lasting one. The man has issues and my preference is to help him as quickly as possible.
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