It began this past Monday morning

We open at 10am on Mondays. I was at the reference desk with my supervisor. I answered the telephone, the patron stated that she couldn't hear me and asked that I speak louder.

I said, "GENERAL COLLECTIONS DEPARTMENT, MAY I HELP YOU?"The patron said, "NO YOU MAY NOT, F*CK YOU!" Then she hung up.

My supervisor asked, "Did they have a question?" I told him what happened and he replied, "Well, I guess that's how our week will go."

Tuesday afternoon, this man walked pass the reference desk cursing like, well, you know. He then returned to the desk and asked me what happened to the truck with books that were in the biography section on Monday. I told him that the books had probably been shelved.

He told me that I was wrong, because it was too many books. He then said, "The were about celebrities." I told him that he was on the wrong floor, because celebrity biographies are in the Art & Music Department. He had the nerve to tell me that I was wrong. I said once again, slowly, "You want the Art&Music Department on the 4th floor, you are on the 3rd floor." He replied, "YOU ARE ABSOLUTELY CORRECT, I'M ON THE WRONG FLOOR!"Wednesday, a patron decided that he wanted to argue with me about one of the library rules.

He asked me,(while standing two rows away) what the minimum number you could have for your library card pin. I told him one. He told me, "NO, YOU'RE WRONG, IT'S MORE THAN THAT!" I repeated myself. He then put up his hand as if dismissing me.