I returned for the page desk and my co-worker was on the telephone. From what I could piece together, it was a reference call and she decided that the caller had been transferred to the wrong department.
My co-worker transferred the call(or so she thought,)turned to me and said, "The light is still blinking. Do you have someone on hold?" I told her no and continued to read the newspaper online.
She picked up the receiver and said, "WHO IS THIS?" She then began speaking to the person on the other line about the reference call and why the information desk staff should have more training.
Once she finished her conversation, she tells me, "That was the floor manager from upstairs. I have never met her, but she knew exactly who I was when I picked up the receiver. I can't recall ever even speaking with her on the telephone. How could she know me by voice?"
I looked at her, turned my head, and continued reading the online newspaper. If I had said all of the things running through my mind as possible answers, I would have hurt her feelings permanently.
1. There are three rude librarians in our department. 1 isn't here
today and the other has an accent.
2. You are known throughout the building for pointing out the flaws in
others, but never admiting yours.
3. A prime example is that you didn't successfully transfer that call.
Instead of admitting that you did something wrong, you said that the
patron must have hung up.