My eReader Story

In December, my Mom received an eReader from a friend as a gift. It was the basic reader, my Mom decided that she didn't want that one. She wanted to return it and purchase one with all of the bells and whistles. There was one big problem. My Mom hates using the internet for any type of business transaction. Here's where I come in, I had to go online to obtain the online store's 1-800 number. She wanted to call them to handle this return. I thought that was the end of my part in this process. Nope, I was wrong. They emailed her the postage paid return label. Guess who, had to go online and print the label? Yep, that would be me. We're not done yet. The company received the returned eReader. They issued her an e-credit. Why did they do that? I arrived home one evening to find that I had to purchase the eReader with the bells and whistles for her with her e-credit and pay the rest with her card for her. I completed that and explained to her when to expect the new eReader. The new eReader arrived a week later. At the time, I asked, "Do you want me to show you how to use it, or load everything for you? She said that she wanted me to show her, so that she could learn how to use it. Weeks passed. I finally asked her about the new eReader. She said, "I don't like it!" I asked what she had done on the reader. Guess what, absolutely nothing. She didn't want to charge any books with her credit card, she didn't want to check out any books from our local online library, she didn't want to check out any books from open library. Why do you ask? She said that she didn't want any of the eBooks to disappear after 3 weeks. She only wanted to download free eBooks. When I showed her where the free eBooks were, she didn't like the selection. My solution, I told her that I was going to give her a giftcard for Mother's Day. I have been downloading books for her since then. Using the internet on her eReader has been another adventure with ups and downs(for me.)