Yes, we have internet access for the public. If you have a library card, you are allowed 1 hour per day on the internet. We also have 15 minute express terminals. You can use the express terminals as much as you like. You aren't required to log onto these terminals. You are required to wait in line. Use of the express terminals is on a first come, first serve basis. With that said, let's move on to today.
A patron was mad because he couldn't download and upgrade for his MP3 player from the computer. I explained to him that the download capacity of the public computers is limited because of security purposes. I also explained that yes, downloading music onto an MP3 player is possible, but upgrades aren't. Needless to say, the patron was heated.
Another patron got mad because he was limited on the amount of altering he could do on a document that he had saved on his flash drive. Once again, I tried to explain that services are limited.
With public access computers comes abuse. It is hard to explain to patrons that the computers wear out more frequently. The IT department is slowly replacing the public computer in all branches in this system. Because of the upgrade, IT has asked that we not call them about the day to day problems. Explaining that a solution to the problem will not be immediate can sometimes cause an outburst.