A man walking the floors holding a palm tree branch (almost the length of his
body,) while also holding a stuffed dog above his head and talking to it.
A man approached the reference desk and asked me for a internet pass so that he
could have extra time. I told him no, and was trying to explain this floors
policy regarding the passes. The patron began speaking over me and said,
"The other librarians give them freely."
My response, "I suggest you go ask another librarian."
The patron goes on to say, "It is your arrogance that is preventing you
from giving me a pass."
My response, "No." I proceeded to try to explain our policy. Once again the
patron began to speak over me."
He said, "Maybe the next time you will be kind and change your answer!"
I told him that my answer would remain the same and once again he began to
speak over me. I finally said, "YOU NEED TO ASK ANOTHER LIBRARIAN!"
A patron approached the desk and asked me if I could tell him where he could
find a book. He had the title and author written on a piece of paper.
I told him that I would first have to check the catalog, to see if we have
the book in our collection.
He said, "WHAT DO YOU MEAN, YOU DON'T HAVE THE BOOK!"
My response: I have to check the catalog in order to determine whether or
not there is a possiblity that we have the book.
He wanted a biography of a particular author. It turned out that the title he
had was for a collection of biographical essays.
He said, " I don't want biographical essays, I want a biography."
I explained that we had a biography on order, but the order had just been
placed at the beginning of this month.