A lot of times, after 1 hour on the reference desk, I need to talk a walk, go outside, something, just get away. The following interaction is an example of what I'm referring to.
Patron: Can you help me find out if the library has a book?
Me: Sure, do you know the title?
Me: Do you know the author's name?
Me: Do you know the any of the subjects, that the book might fall under?
Patron: No. Can you just show me how to find a book?
Me: Do you want me to show you how to locate a book on the floor, or in the library
Patron: Can you show me how to find a book online?
Me: Do you want to know how to locate a book in our system, or on the computer itself?
Patron: Yes, can you show me how to find a book in your system?
Me: Is there any particular topic that you are interested in?
Patron: (She is with her husband) No, we just want to find a book.
This went back and forth for about 5 minutes, before I took them over to the online catalogs. I had the woman sit down, and showed them the basics. I then gave them a schedule of the free computer training classes offered by the library. I also pointed out to her that they need to take the Basic Online Catalog class.