This patron yelled, and motioned with his hands, "Hey Miss! Can you come here please? I need help." (I gave him a pass because he has OCD and some other type of disorder.) I walk over there and he says, "I want to go to you.tube and the computer isn't responding."
He had already typed the web address in the browser, so I simply pressed the enter key, and walked away. As I approached the reference desk, he yelled, "Hey, how did that happen, what did you do?" With my back turned, I said, "I pressed the enter key." The other librarian and the other patrons who were paying attention began laughing.