I try to start each day new and fresh. Why is it that by the second hour on the reference desk, once again, I've begun to HATE LIBRARY PATRONS?
If I answer your question, DON'T respond by telling me that I'm wrong. I've been doing this for 10 years now, I think I know a little bit more than you about the subject at hand.
1) Patron: "There aren't any King James versions of the bible on the shelves with the 200's. I've checked."
I walked with the man over to the section that is clearly marked BIBLE STUDY, and showed him the four copies of the King James version of the bible that were on the shelf.
2) Patron: "There's no call number that starts with the letter B."
Me: That's what is used to identify the biographies. They are shelved in
Patron: "I still don't see where this book is"
I walked with the patron over to the biography section and pulled the book off of the shelf.
No thank you, no nothing.
For those of you in customer service, have you ever had a GROWN A$$ WOMAN give you a sigh and roll of the eyes?
A patron asked my co-worker where the copy room is. My co-worker told her that it is on the other side of the floor and showed her where it is.
The woman looked at her, sighed and rolled her eyes before turning and walking away.
(My co-worker is a Teen Librarian) My co-worker turned to me and said, "Did she just roll her eyes?" I said, "I know you're used to the teenagers and the pre-teens doing that, but yes, she did."
A male patron decided to share his "afternoon delight" with those of us who work on the 3rd floor.(That's a Jeff Lewis Flipping Out reference.)
One of the library pages approached me at the reference desk and said, "There's a man over there looking at porn and masterbating. He has on a green shirt."
No, I didn't go over and investigate. I called security. They came right away. Lucky for us, there was an officer already on the floor. The page went to get her.
By this time, "Ol Boy" had noticed that we were on to him and stopped what he was doing.
The officers escorted the patron down to their office and asked the page to complete an incident report.