I was at the reference desk for two hours straight.
1. A woman approached the desk and says, "Have the rules changed at the library? The last time I was here, I thought you still couldn't eat in the library."
I asked her, "Did you just see someone eating?"
She said, " There is a whole table eating over there."
I walk over to the area she indicated. Oh boy, are they eating. They had an open package of generic o*eo cookies, sandwiches, and sodas. I informed them that eating wasn't allowed in the library. They said in unison, "Oh, okay. Just let me finish this." I watched them finish what they had in their hands and grab even more.
I went back to the reference desk and called security. I also called the lirarian at the international desk. I told her, "Maybe if you go over and explain to them why they can't eat in the library, they will understand."
She went over there, spoke with them, and they began packing up their goodies.
2. All of the ADA Computers were in use. Well a gentleman wanted to use a computer right away. He didn't want to wait. My boss offered to give him a temporary pass. He didn't want a temporary pass because they are only good for one hour. He said, " You can use the ADA computers for two hours, you can't give me two passess?" The ADA librarian finally gave in and agreed to give him two passess.
I told my boss,"Now that he has been allowed two passess, he will no longer settle for one."
3. A guy bypassed my boss to ask me a question. I didn't realize until I began
helping him, that I have helped him before. Why does this man think that his search in anyway would make anyone attracted to him?
He wanted books on mind control. He asked, "What can I do if the book is on the
HOLDSHELF?" I began showing him how to locate alternative sources for the books
that he wanted. As I was searching on the computer, dude was looking me up and
down, just giving me the creeps. After I showed him how he could check out a
book from another library, he said, "I think that I am just going to finish
reading the book that I have right here!"
First of all, why would you even think that I might want someone who is seeking instruction on how to control the mind of another?
2 comments:
An hour with a pass is pretty generous, most libaries only give you 15 or 30 minutes. Your boss has ruined it for everyone and they are probably the only one with an office to hide in when the customer comes back.
Doret---The same patron was back yesterday causing problems. He had a librarian from another floor, calling all of the departments to see if any of the ADA computers were available. This person can walk just fine, he just prefers to have us do his work for him.
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