Yesterday her issue was the library's windows. They don't open, we need ventilation, and fire exits. I told her that the windows don't open, but we do have a ventilation system. She then said, "Well the windows in city hall open!" I said, "City Hall is a much older building. This building opened in 1996." She then stated, "There are city regulations that say buildings must have windows that open and fire escapes."
I said, "Well you need to take that complaint to city hall." She then asked for one of the library's comment/complaint forms.
After completing the form, she said to me, "No make sure that you give that to the correct person."