Wednesday, January 25, 2012

Tagged/Award Recipient.

Gorgeous Puddin is the cause of this post
Rules for Blog on Fire: Reveal 7 things about yourself. Pass the award onto 10 other deserving bloggers I will reveal the 7 things about myself, but I won't be passing the award on to others. I don't follow enough bloggers to do so. Here it goes: 1. Are you currently doing what you want to do in life? There are days when I wonder. I thought this was something that I would enjoy and sometimes I do. Having received my degree from a private university, it was rather expensive. I'll be in this profession a while, so far, I've been doing this for 12 years. 2. What is your absolute favorite way to have fun? Going out with friends and catching up on each others lives. 3. How many siblings do you have and what birth order are you? I have 2 siblings, brother and sister. I am the youngest. 4. What's your fantasy car. I have a few, but the Maybach is one that I don't seen in my near future. 5. Where is the last place you vacationed? Silverdale, Washington 6. Do you wear jewelry and do you prefer gold or silver! I do wear jewelry, usually yellow or white gold. 7. What's the best thing you've ever eaten? I don't think anything is the best, but what I go back for oftern is the Thai Basil Chicken Fried Rice and Spicy Calamari Salad at Lalita Thai 8. What colors is your bathroom decorated with? Disclaimer-All of my bathrooms need to be remodeled. The original bathroom is yellow and baby blue ceramic tile, so there's a baby blue rug. The towel colors vary between light blue, dark blue, and grey. The master bathroom has beige ceramic tile surrounding the tub, everything else is white, stainless, or clear. The towels vary stripped, grey, and dark blue. 9. How often do you exercise? I walk everyday. I don't spend enough time walking. Some days 40 minutes, some days only 20. 10. Do you want children? If you have children do you want more? I don't have any children. I think my time for having them has expired. 11. What is your least favorite food? If you had to eat it for 1 month for a million dollars could you? Chitterlings are my least favorite. I don't think that I could eat them for 1 month. It's been so long since I've had pork, it makes me sick to my stomach now.

Two Month Anniversary

Tomorrow is my two month anniversary for my new position. I'm still waiting for them to hire a manager for the 2nd branch that I supervise. The only answer I've gotten so far regarding the hiring process is, "It takes time." Meanwhile, I'm in limbo. I'm the manager of the 2nd branch, but not really. Their District Manager works in the branch on Mondays. A patron put up a fuss last week because she had received a notice in the mail regarding overdue books. The patron claims that she and her son returned the books on January 3rd. That was one of the bussiest days for processing returned books. The technician who helped the woman cleared her library record of the charges, because the books were found on the shelves(by her, not us.) That wasn't enough, she insisted on speaking to the Branch Manager, not the woman's supervisor. When I walked out of the staff room and approached the woman, there was a brief momment where I saw shock in her eyes. She managed to snap back real quick. She gave her version of the events. I told her that if she was still unhappy with the service at our branch, she could submit a complaint form. That wasn't enough either, because she told me that she wanted someone to personally follow-up on her complaint. I then said that I would attach a letter to the complaint. The letter would be sent to the District Manager. While the woman completed the complaint form, I sat down to compose the letter. As I was typing, the woman said, "Oh, I don't mean to make such a fuss." I thought, yes you do. You just didn't realize that the Branch Manager is a black woman. This week, I've had my first two experiences with the patron who calls and ask you if a DVD is in your library. After you search for the DVD, she then says that she doesn't want to reserve it. She did that twice today. She did it yesterday, Saturday, and Friday. The staff informed me that this was the patron's pattern in the past. It got so bad that upper management spoke with the patron. She could only visit one branch as a result. I guess she feels that enough time has gone by, she can resume her previous behavior.

Saturday, January 07, 2012

The Hood Satelite Branch Library

Yesterday one of the teen girls who attends the afterschool program inside of the Boys&Girls Club stole two teen magazines from their protective covers. Lucky for me and unlucky for her, I have a friend who works with the afterschool program. I told my friend to be on the lookout for two magazines(Word Up & Right On.) I received a text at 7:30 yesterday evening, the magazines had been recovered and the girl lied to the end. Today, 30 minutes after we opened, a woman came into the library with two toddlers and a 9 year old. She said that she was leaving them in the library while she went to Zumba. I explained to her that we aren't babysitters. She said that her 9yr old would be responsible for the two younger girls. The mother also told me that the Zumba instructor announced this morning that children were no longer allowed to "Family Zumba Class." No one thought to call the library, they just told the parents, "Drop your kids off at the library." I went down to the front desk and asked to speak to whoever was in charge. I gave him a copy of the Library Guidelines, and highlighted the sentence that says children under 8 years of age aren't allowed in the library without a parent or another responsible individual. We have 8 chairs for patrons, 2 30-minute computer stations, and two 15-minute computer stations. by 10:40 a.m., all seats were full and there were children standing around. Another parent entered the library with her son and tried to drop him off. I told her that the library was too crowded and there weren't any chairs available. She then asked, "So, you're telling me that we have to leave?" I asked, "Do you plan to stay with your child?" She said no, and I told her that they would have to leave. After she left with her child, another employee of the club approached me in the library. He asked me what could they do so that more children could fit into the library? Could they bring more chairs? I told him no, because more chairs would mean that people wouldn't be able to walk around and it was already crowded. 11:30a.m. rolled around and the parents began arriving to pick-up their children. Did they enter the library quietly and retrieve their children......That would be a definite NO! They were half-way to the entrance of the library and began yelling for their children. The Boys & Girls Club Staff tried to reassure that this was the first and only Satruday that this would happen. I am not convinced. The Zumba Class has been free so far, but they said that effective Januray 28th there will be a fee. They expect that the class participation will change drastically, once a fee is in place.

Thursday, January 05, 2012

Lots of progress and then......

Right back where we started. I received the outline for my Performace Goals via email today. As I read them, I noticed that these are things that this woman didn't do when she was a branch manager. The open lines of communication with staff is a big one. The portion of my duties that really gets me wondering is the dual branch manager. I have worked in this library system for 10 years, 3 of them part-time. Not once has a new branch manager been assigned 2 branches. This is supposed to be temporary, but so far, they haven't found any takers. I have two district managers, two branch manager reports are due the 2nd week of the month. I don't even want to think about performance plans and evaluations, because I have double of every staff classification. This is my mini update for you. I have to take the time to give a little more about my first month in my new classification.