Wednesday, October 28, 2009

Examples of patrons questioning my knowledge

This past Sunday, 4:45pm, the 15 minutes until closing announcement had just occurred. The public computers had automatically logged off.

A patron approached me at the reference desk........

Patron: "The library closes at 5:00pm today?"

Me: "Yes it does."

Patron: "It always closes at 5pm?"

Me: "Every Sunday."

Patron: "Are you sure that it closes at 5pm every Sunday?"

Me: "Yes, it closes at 5pm every Sunday."

The patron pulled the library newsletter from the reference desk, points to something in the newsletter and says, "What does this S 10:00am to 6:00pm mean then?"

Me: "Let me see what you're referring to."

I reached for the newsletter and the patron pulled it closer to him, out of my reach and said, "Oh, that's for Saturdays from 10am until 6pm."

Me: "Yes, that's what it means."

Yesterday, a woman approached me at the reference desk and said, "The computers still freeze all of the time, something should be done about it! Does IT know about that problem?"

Me: "Yes, they are aware of the problem and this floor is keeping a log of how often it occurs and which terminals."

Patron: "What reason does IT give for the problem?"

Me: "They actually said it's much better than before."

Patron: "You know, every since that virus, the computers haven't been the same. That's when they began freezing all of the time."

Me: "Yes, we are aware of that, that's why we keep a log. We are constantly arguing with them over the problem and we use the log to prove our point.

Patron: "It's not just your floor, it's every floor."

Me: "Yes, I'm aware of that, but our floor is the only one constantly complaining about the problem and keeping a log."

She finally seemed satisfied with my answer and walked away.


Rashan Jamal said...

are you sure the library closes at 5 on sunday? I really think you are wrong. Can you check with someone else please? LOL

Nexgrl said...

The whole time he was talking, I was thinking"IS HE SERIOUS???"

Jazzy said...

lol...if i had your job i probably would have BEEN fired. i can not stand for someone to ask me something, i give them an answer, and then they say, "are you sure?"


Nexgrl said...

No, you wouldn't have. There are extremely RUDE librarian's who have been here for 12yrs or more. Just think, I have been called rude on more than one ocassion by a patron.