I really, really do.
Patron via telephone: "Yeah, I want to know how to pronounce a word.
I put the patron on hold and looked it up in the Oxford English Dictionary, it wasn't there. I looked in the online database, it wasn't there. I searched www.dictionary.com, it wasn't there. Dictionary.com did refer me to their encyclopedia.
I told the patron that I didn't find it in any of the dictionary.
The patron said, "You can't find it on the internet?"
I looked at the online encyclopedia. So I tell the patron what I think the pronunciation is. He proceeds to tell me exactly what the encyclopedia entry says and then wants to debate my interpretation. I gave the call to my co-worker(who ended up siding with me.)
I REALLY WANTED TO PULL THAT MAN THROUGH THE TELEPHONE!!!!!
You know...that's when people are introduced to my two friends "Dial" and "Tone". I've had guests who wanted to debate some things and my fingers "accidently" hit the receiver. oh well. employee of the month i am not :)
That's why I turned the call over to my co-worker. I too, have hung up on people while they were in the middle of their rant.
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