There's a woman who visits our floor occasionally. If anyone corrects her or asks her to move, she's writing a complaint form about their behavior. I've been the victim of her rant before. She fills the complaint form from top to bottom, on both sides. There is so much writing that you'll give yourself a headache trying to read it.
Sunday, another regular came to the reference desk and complained that he had booked a computer and she was sitting at it. Since this has happened numerous times with this woman, I asked her if she had booked that computer in advance. She said yes, so I told her that I would check the other patron's library card. I checked his library card and he had written down the wrong information. His computer for that time slot was on another floor.
I went on to help someone else. While on my way back to the reference desk, I noticed the woman sitting at the laptop table. She rolled her eyes at me(which is normal behavior if she is complaining about you,) as I walked past her.
Yesterday, I noticed her complaint form about me at the reference desk. It hadn't been turned in yet, so I don't know if management has stopped submitting her complaints.
I had to have security escort a drunk man out of the library.
As he walked toward the computers, I noticed that he was swaying. When he decided on a computer; as he made an attempt to sit in the chair, he fell. He stayed on the floor for a minute and another patron helped him into the chair(I was calling security to escort him out.)
When security arrived, they smelled his water bottle. They then asked him if he had been drinking. He said, wait for it..............."YEP, ALL DAY, EXCEPT WHILE IN THE LIBRARY!"
One of my co-workers who is on a scheduled vacation, called in sick. One of the floor supervisors who is also on a scheduled vacation was today's Reference Desk rotation.